Performance Management

It is generally recognized that what gets measured gets done.

Performance management concerns the setting of business objectives throughout the company that are aligned with strategy; the building of personal development plans so people will be ready for future challenges; the coaching of subordinate staff throughout the year to achieve those strategic goals; and finally, the review of actual performance against those targets.

Using the Balanced Scorecard, a combined management and measurement system that works on the principal that in order to achieve financial targets, companies must identify business objectives that reflect a clear understanding of what its customers like and don't like about their products or services, and address any gaps by improving internal processes such as response time or product quality. This is achieved by ensuring everyone has the necessary resources to work effectively and through the training & development of staff.

WICG helps companies improve their performance by identifying those work behaviors or competencies that are associated with successful results and by training people to do the right things.